Answers to your

How can I activate TruckLive after upgrading to the Truck Data Center 6/7 of the 2. Generation?

• Please check whether your vehicle is suitable for TruckLive retrofitting:
  • For Actros/Arocs as of production date 03/2017 and Atego as of production date 01/2019, delivered with Truck Data Centre 6/7 of the 1st Generation, TruckLive can be activated after upgrading to Truck Data Centre 6/7 of the 2nd Generation. The TruckLive activation of your retrofitted vehicle can be done in the My TruckPoint customer portal. If you do not see your retrofitted vehicle in My TruckPoint, please add it to your fleet manually: navigation item “Vehicles” - “Fleet” - “Add new vehicle”.
  • My TruckPoint & TruckLive is currently available in the following markets: AT, BELUX, NL, ES, DE, PT, IT, CH, CZ, FR, PL, UK
  • One of the following pre-installation codes is required: J9N,J9O, J8Y or J8Z.
• Please create a support ticket via your My TruckPoint portal: My TruckPoint (mercedes-benz-trucks.com)
  Please follow the steps listed in the instructions (Support ticket - TruckLive retrofit).
• Detailed instructions on how to activate TruckLive can be found in the flyer here.
• If you do not yet have a My TruckPoint account, please contact your Mercedes-Benz Trucks dealer.

Where can I get installation help?
For technical issues related to hardware installation, please contact our Fleetboard Workshop Support in German or English.
Phone:
+49 (0) 7271 98 18 18
Monday-Friday:
9:00 am to 5:00 pm
Saturday:       
8:00 am to 1:00 pm

How long can I still use the installed hardware?

You can find an overview of the life cycles of the different installed hardware components